Free Resources


Skills Active is committed to helping our trainees complete their qualifications. One way we can do this is by helping individual trainees to overcome any literacy or numeracy difficulties they may have. Literacy, language and numeracy (sometimes called LLN) means being able to read, write, listen, question, think and use numbers (maths) well enough to be able to do a job properly. These skills are also needed to help people gain new skills, study and pass assessments.

Below are a range of free information sheets to help trainees improve their reading, listening and questioning, and time management skills, plus more.
Active reading 
Listening and questioning 
Time management 


      Customer behaviours


       Customers with special needs


       Finding the information you need


       Giving a talk


       Giving instructions


       Professional behaviour


       Time management


       Working in a team


       Writing a report