How assessment works

Here’s a brief run-down of how the assessment process ticks along, and who does what. Click the headings to find out more.

Key people


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A workplace assessor is a subject matter expert who uses their expertise to review the learner’s evidence and make professional judgements regarding whether the learner has the requirements of the qualification. They may be employed in the learner’s workplace, or a contracted assessor who works with a number of workplaces.

We identify and train new assessors where there are workplace learners who need to be assessed, and based on the candidate’s skills and experience, and suitability for the assessor role.

Evidence verifiers

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When the assessor is not able to be in the workplace, a trained evidence verifier can serve as their eyes and ears, collecting and verifying learner evidence. An evidence verifier may be used when an assessor isn't there to see the trainee carry out practical assessment tasks, or when someone other than the assessor is better suited to observe the learner consistently and repeatedly performing tasks that occur over time.

As with assessors, evidence verifiers come onboard when there is a clear need from their workplace. Becoming an evidence verifier requires completing a short online course, and you can find out more by talking to one of our learning support advisors.

Senior assessor mentors

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Senior assessor mentors (SAMs) are a big support to our assessors. They're in place to support the overall integrity of Skills Active assessor training and registration. They are the experts in everything related to assessment, and have a really important role in ensuring consistency and quality within their sector. We have a robust process in place for people wanting to transition from an assessor to a SAM.

If you think you might be right for one of these roles, the first step is to contact your local learning support advisor and talk it though. 

The assessment process

Assessing in the workplace

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When competing assessments, the learner presents evidence to demonstrate they have the skills and knowledge required by the qualification. Most evidence comes from the learner’s day to day work, and it can include things like attestations, videos, documents, records and written work. The assessor’s role is to consider the evidence submitted, provided feedback, make assessment decisions, and report credits when the learner has met the standard.


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Assessors are required to take part in moderation on an annual basis. Through the moderation process, Skills Active ensures that all those who assess a given unit standard are using comparable methods, and making similar and consistent judgments about learner competence.

Training and support

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Skills Active supports workplace assessors by providing training, assessment guides, and conducting moderation. Senior assessor mentors, learning support advisors and our assessor liaison are also on hand to provide guidance and answer questions. You can find out more about the support on offer here.

Their stories