New Zealand Certificate in Alpine Resort Operations (Level 3)

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Who is this qualification for?   

This qualification is for people who work at alpine resorts in New Zealand.

Their interactions with staff make a huge impact on how guests remember their experience at an alpine resort. Strong communication skills, knowledge of the resort's operations and a friendly attitude are crucial for people working in this area.

This qualification will be delivered and assessed on-the-job at an alpine resort, and some assessments will also be completed online.

Graduates of this qualification will have the skills and knowledge required to work in a variety of roles across departments within an alpine resort.

Please note that this qualification is only available as a customised programme for specific employers. Get in touch with us for more information.

What's involved?

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This 40-credit qualification covers:

Knowledge of alpine resort operations and characteristics

Professional conduct and development as team member in an alpine resort

Health and safety

Customer service skills.

This qualification is designed to be completed in 6 months.

Programme structure

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The programme is made up of the following unit standards:

Unit standard 29487 Demonstrate knowledge of safe working procedures and practices in an alpine resort operation L3 5 credits
Unit standard 29488 Take responsibility for own professional practice while carrying out role at an alpine resort L3 20 credits
Unit standard 29489 Demonstrate knowledge of the features and operations of an alpine resort L3 5 credits
Unit standard 29490 Contribute to the provision of positive alpine resort guest experiences L3 10 credits

For more information on the content of the qualification, visit the NZQA website, here.

What are the costs?

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On-job training costs workplaces both time and resources. It can mean covering registration fees, learning and assessment resources, allocating time for training, and having an appropriate assessment pathway available.  

Total costs for trainees will vary depending on how the qualification delivered, how it is assessed and how much support the workplace can provide.   

To check out our fees list, click here. 

For more detailed information about the cost of doing an on-job qualification, get in touch. 

Where to from here?

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So, you want to become qualified to work in an alpine resort? Think this might be the right qualification for your staff?  

To find out more, or to sign up to this qualification, contact your regional Skills Active learning support advisor.   

Remember, to do this qualification on the job, a Skills Active trainee needs to be working as a volunteer or paid employee in the snowsport industry.  

If you are interested in this qualification, but you're not currently employed in the snowsport industry, contact your local alpine resort, or a Skills Active learning support advisor to talk about how you can get involved.

Express your interest


Contact your regional advisor or

P   0508 4 SKILLS (0508 475 4557)